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How wibototo Handles Your Personal Data

This privacy policy explains exactly what we collect when you open an account, deposit via DANA, OVO or GoPay, or contact our support team — and what we do with it. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device data clarityYour right to access or delete data
wibototo How wibototo Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, correct or remove data we hold on you, our support team handles those requests directly. Reach us through the live chat in your account dashboard, by email at the address listed in your account settings, or via the help desk ticket system. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt so you know your request is in the queue.

Live Chat Open the chat widget inside your logged-in account. Describe your data request and an agent will confirm receipt and next steps.
Email Support Send your data access or deletion request to the support email shown in your account settings. Include your registered phone number for verification.
Help Desk Ticket Submit a ticket through the help desk portal in your account. Attach any relevant screenshots and select the privacy category from the dropdown.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply layered security across your account data — from the moment you log in to the moment a withdrawal clears back to your OVO or GoPay wallet. Encryption, access controls and session monitoring are part of the standard account infrastructure. Players in Semarang or anywhere else in Indonesia access the same protections.

Encryption in Transit

All data exchanged between your device and our servers travels over SSL encryption. This covers login sessions, wallet linking and account settings changes.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see which lobby sections get the most use. You can manage cookie preferences in your browser settings at any time.

Data Retention Policy

Account and transaction records are retained for as long as your account is active and for a period afterward as required by our compliance obligations. Closed accounts are purged on a scheduled cycle.

Third-Party Access

We share data only with the processors needed to run your account — DANA, OVO, GoPay for payments and our fraud-detection provider. We do not sell your data to advertisers.

Your Privacy Policy Questions, Answered

These are the questions we hear most often about how we handle account data, wallet information and your rights as someone who has opened an account with us. If your question is not here, the support team can handle it directly.

We collect your name, email, phone number and login credentials at registration. When you link DANA, OVO or GoPay, we store the wallet reference — not your PIN or OTP.

Wallet identifiers are stored in encrypted form on our servers. Your actual PIN and one-time passcodes are never transmitted to or stored by us — they stay within the e-wallet app itself.

Yes. Send a data access request via live chat or the support email in your account settings. We will verify your identity and send you a summary of the records we hold.

Submit a deletion request through the help desk ticket system and select the privacy category. We will process it in line with our retention obligations and confirm once it is done.

Only with the processors required to operate your account — payment providers DANA, OVO and GoPay, and our fraud-detection service. We do not sell or rent data to advertisers.

Records are kept while your account is active and for a defined period after closure, as required by our internal compliance process. Purge cycles run on a scheduled basis after that window closes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.